Iowa Lottery
VIP Club


Below you will find Frequently Asked Questions in our Troubleshooting Tips section.

Listed below are FAQs to some of our most commonly asked technical questions. If you have other questions or suggestions, please fill out our help form. If you wish to delete your membership, please click here.

Troubleshooting Tips

Computer issues of all types can be very frustrating. Please be assured that we work hard on our software to create the best, most trouble-free experience for you that we can. However, problems may stem from your computer or your Internet connection, both of which are beyond our control. Your computer specifications, the number of programs that you are running, presence of spyware or adware, or the speed of your Internet connection can all contribute to technical difficulties.

Q: I never received the email to finalize my registration OR to reset my password.

A: The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "" to your address book to ensure you receive future emails.

It is also possible that your email provider or ISP (Internet Service Provider) is employing spam filters that are inadvertently preventing you from getting our emails. Spam filters employed by ISPs are extremely indiscrminate and far from foolproof. As a result, legitimate emails often get tagged as "spam." If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.

If you need further help, please contact us through our help form.

Q: I received the email to finalize my registration, but there is no link in the "Please click here to complete your registration."

A: Sometimes Internet and email providers flag our emails as spam and remove links from their contents. Please contact us through our help form and we will send you the link.

Q: Why won't the form accept an entry -- such as an email address or password -- even though the information is correct?

A: Certain fields have specific formating requirements. So even if you enter the correct information, if it is not formatted properly, it will not be accepted.

  • Email: You must enter a valid email address. If the "Email" field does not contain a "@", has a space within the email address, or is less than six characters it will NOT be accepted.
  • Password: Passwords must be between 8 and 16 characters long and cannot contain spaces or special characters, such as: "*|,\":<>[]{}\';()@&#%$. If the "Password" and "Confirm Password" fields do not match, you will receive an error.

Q: Why can't two people use the same email address to register?

A: An email address is used for your login credentials, which means each member must have a unique email address in our system.